Have you ever accessed the Chung-Ang University (CAU) portal and used the Chatbot CHARLI? The Chatbot CHARLI is an icon with a cute robot in a circle, located in the lower right corner of the main portal website of CAU. It would not have been easy for students who only use e-class and course registration menu to find and use CHARLI. However, CHARLI can help your school life much more than you think. With AI assistants such as Bixby and Siri emerging as a new topic of the times, let's learn about Chatbot CHARLI, an AI-based search system unique to Chung-Ang University with CAH!
1. What Is Chatbot CHARLI?
Chung-Ang University’s Chatbot CHARLI is a search program(engine) created by the AI support team of the Da Vinci Institute of Learning Innovation. A ‘chatbot’ is a search program that composes frequently asked questions by users in a form of conversation. You can conveniently access CHARLI from both the mobile application and the PC website. CHARLI can link the users to many of CAU online websites such as the Rainbow System, library website, and e-class. As it is an artificial intelligence search program based on big data, CHARLI constantly collects students' questions and opinions. It also organizes and displays a list of answers based on the time-based statistics.
2. How to Use Chatbot CHARLI
a. Finding the Chatbot CHARLI
Chatbot CHARLI is located on the home screen of CAU mobile application, CAU portal, e-Advisor, Rainbow System, CAU In, and KakaoTalk channels. However, users have to remember that each website has a different location of CHARLI. First, there is a round icon with a picture of robot CHARLI in the mobile app, CAU portal, CAU In, and Rainbow System. You can operate CHARLI right after you click this button. However, in the case of e-Advisor, you can click “Ask CHARLI” under the huge calendar on the right side of the page after you log in to start CHARLI. You can use the chatbot CHARLI with a ranking of frequently asked questions by students.
b. What Can Chatbot CHARLI Do?
Staff and students of CAU can access to everything on the portal through CHARLI. CHARLI not only provides accurate information for a single question, but also provides additional related information to check together and the latest announcements, too. You can also check your personal information after logging in. Scholarship and graduation-related information can also be accurately affirmed according to the individual's course status. It is an innovative change from the existing complicated verification method. You can easily find information related to lecture evaluation and timetable, library use, and quarantine related information. For example, if you click ‘Quarantine’ in CHARLI’s menu, you can find out the exact location, operating hours, things to prepare and number of quarantine stations in campus in advance. In addition, users can create their own chatbot. If you set up to five frequently used menus as a ‘greeting message’, you can immediately check them as soon as you operate CHARLI and start a conversation. Another great feature of CHARLI is that you can easily change the color and theme of the entire system.
3. Chatbot CHARLI and Languages
Chatbot CHARLI is currently available in three languages. They are English, Korean, and Chinese. Since CHARLI is an artificial intelligence chatbot program first created based on the Korean, in the other two languages except for Korean, only ‘A guide for school life of international students’ is provided. Therefore, if you set the default language to English and Chinese, you can check the “Pre-Departure Guide” and “Guide for International Students” provided by the International Exchange Team. The AI support team at the Da Vinci Institute of Learning Innovation plans to collect additional data and develop the program to make it searchable in other languages in the future.
CHARLI, a chatbot created by the AI support team at the Da Vinci Institute of Learning Innovation at Chung-Ang University, is a meaningful step in the development of CAU’s artificial intelligence program while providing convenience for undergraduates. This is also substantial achievement in line with CAU’s interest in artificial intelligence and big data business. It will become future growth engines and nurturing professional manpower of CAU. If there are students who did not know about this, CAH hope you can check the convenience and symbolism of the CHARLI by using it this time.